UPS Ground Transit Times Guaranteed Day – Definite Delivery
ORDERING INFORMATION
- All pricing is wholesale, F.O.B. Wareham, Mass.
- Orders may be placed Monday through Friday from 9 a.m. to 4 p.m. EST. Please call toll-free at 1-800-524-4484.
- New England Basket Co., Inc. has a “no free sample” policy on baskets. Customers should expect to pay regular cost and shipping for basket samples. Samples of bows, shreds and shrink bags are available at no cost to our customers.
NEW ACCOUNTS
New England Basket Co., Inc. accepts V ISA, MasterCard and American Express. For prepaid orders, please allow 5 to 7 business days for check processing. No CODs accepted.
TERMS
Any new account may submit a credit application to qualify for and establish Net 30 terms. Prior to approval, all new accounts must use an alternate form of payment for their order. Established accounts are payable 30 days from invoice date. Past due accounts are subject to 1.5% interest charges monthly. New England Basket Co., Inc. reserves the right to revoke Net 30 status if account becomes delinquent or if check is returned from bank. All returned checks will be subject to a $20 service fee.
SHIPMENTS
All in-stock merchandise is usually shipped within 24 hours. During peak shipping times, such as the holiday season, please anticipate additional lead time. All orders are shipped UPS, or special pallet rate program if applicable via freight carrier.
DAMAGES AND SHORTAGES
Please report all shortages within 5 business days of receipt of your shipment. Be certain to unpack your order, as merchandise may be consolidated to save on shipping charges. All merchandise is checked and inspected for quality prior to shipping. All claims for damages must be made with shipping carrier.
RETURNS
No returns after 30 days from ship date. All returns must have prior authorization or will not be accepted. Any return not due to vendor error will be subject to a 30% restocking fee. Seasonal merchandise may not be returned.
BACK ORDERS
All back orders are shipped automatically when able to be fulfilled. Please call to cancel your back order if you do not want shipment.
PLEASE NOTE
Prices, case packs and product availability are subject to change without notice.
Sizes listed in the catalog are approximate and may vary slightly due to the nature of handcrafted items.
We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally errors may occur.
New England Basket Co. is a member of NASFT.
